Service Desk

[John Richmond]

As in any business undertaking, it is important to ask what benefit one might expect to gain from benchmarking the Service Desk , and what the costs of benchmarking will be - zendesk vs jira service desk.

Customers whose issues are not resolved at the first level would then be transferred onto the second level, and so on. First-level representatives are equipped with the basic knowledge while the second- and third-level ones are more equipped to handle more complex problems.

The service desk has been expanding as an industry because it is now going beyond the usual medium of phone support for email, chat, and website support are all being offered today.

In addition to cost savings, many Service Desks that perform benchmarking are also looking for ways to improve their quality of service. The power of benchmarking is that it enables a company's Service Desk to save enormous amounts of time and energy by building upon the know how of its peers, competitors and world-class companies - jira service desk security. For more information, please visit our website https://doversus.com/zendesk-vs-jira-service-desk/