How to get your printer back online.

[Markthomas]

If you haven't already done a power cycle, it's possible these easy steps will get you back online. 

1. Turn off the printer and unplug the power cord from the printer itself.

2. Turn off the computer.

3. Wait 30 seconds and turn on the computer.

4. Plug the printer power cord back into the printer and turn the printer on.

5. Check the functionality of the printer.

If this doesn't resolve your printer issue, try the following steps for Windows or Mac.

Access your printer settings using the Run window:

1. On the keyboard, hold the Windows key and press "R."

2. Type "control panel" in the popup window.

3. Click "OK" or "Run" (depending on your version of Windows).

4. If the control panel app opens in category mode, click on the "View by" drop down in the upper right of the window and choose either "Large icons" or "Small icons."

5. Double click on "Devices and Printers."

Access your printer settings using the taskbar.

1. Look for a printer icon. If you don't see one, click on the small arrow to see your hidden icons. When you hover over the printer icon, it should show any pending documents.

2. Right click on the printer icon and select "Open Devices and Printers."

Check if your printer is offline.

Now that you've accessed your printer settings, check to see if your printer is set to be offline:

1. Right click on your printer and select “See what’s printing.”

2. Click on “Printer” at the top left in the menu bar.

3. If "Use Printer Offline" is checked, please uncheck it.

4. Try printing your document.

For More Support

123.hp.com/setup